My account 1357522 has now been open ar StarTrader for two and a half months. I’m going to share my bad experience with this broker. I am unable to withdraw the funds I deposited into my trading account. Although the company confirms the withdrawal requests, the payments never arrive. Even worse, customer service is completely unreachable. I have repeatedly been given a series of numbers (ARN) and told that it is up to me to locate the funds with my bank. In reality, this is nothing short of an attempt to fraudulently withhold my funds, for a total amount of €2,550.
I would also like to point out that the company Startrader is listed on the AMF (Autorité des Marchés Financiers) blacklist and is not authorized to offer its services in France, as clearly indicated on the official AMF website.
I have already filed a complaint with the ASIC (Australian Securities and Investments Commission) RN 10084126 and The FCA (Financial Conduct Authority), and the ASIC. Additionally,
A second complaint is currently in progress with the SCA (Securities and Commodities Authority) of the United Arab Emirates.
A legal proceedings are underway, initiated by a formal complaint lodged with the police. This may be extended if no action is taken. I am willing to stop all proceedings if the issue is resolved. I am still waiting for a response from Startrader.
我无法提取存入我交易账户的资金。虽然公司确认了提款请求,但付款从未到达。更糟糕的是,客户服务完全无法到达。我多次收到一系列数字(ARN),并被告知由我在我的银行找到资金。事实上,这无异于试图欺诈性扣留我的资金,总额为2,550欧元。
我还想指出的是,Startrader公司已被列入AMF(金融市场金融家)黑名单,并且无权在法国提供服务,正如AMF官方网站上明确指出的那样。
我已经向ASIC(澳大利亚证券和投资委员会)RN 10084126和FCA(金融行为监管局)以及ASIC提出了投诉。此外,
目前正在向阿拉伯联合酋长国的SCA(证券和商品管理局)提出第二项申诉。
一项法律程序正在进行中,由向警方提出的正式申诉启动。
如果不采取任何行动,这一期限可能会延长。
如果问题得到解决,我愿意停止所有程序。
我仍在等待Startrader的回应。
I am unable to withdraw the funds I deposited into my trading account. Although the company confirms the withdrawal requests, the payments never arrive. Even worse, customer service is completely unreachable. I have repeatedly been given a series of numbers (ARN) and told that it is up to me to locate the funds with my bank. In reality, this is nothing short of an attempt to fraudulently withhold my funds, for a total amount of €2,550.
I would also like to point out that the company Startrader is listed on the AMF (Autorité des Marchés Financiers) blacklist and is not authorized to offer its services in France, as clearly indicated on the official AMF website.
I have already filed a complaint with the ASIC (Australian Securities and Investments Commission) RN 10084126 and The FCA (Financial Conduct Authority), and the ASIC. Additionally,
A second complaint is currently in progress with the SCA (Securities and Commodities Authority) of the United Arab Emirates.
A legal proceedings are underway, initiated by a formal complaint lodged with the police.
This may be extended if no action is taken.
I am willing to stop all proceedings if the issue is resolved.
I am still waiting for a response from Startrader.