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STARTRADER
10-15年 | 英国监管 | 塞舌尔监管 | 南非监管
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Trustpilot用户2025-08-14 00:25:34
不负责任且无益的客户支持没有解决平台故障并避免赔偿责任。我直接在他们的Startrader应用程序上进行交易，而无需MT平台。8月9日和10日进行了维护，但没有收到通知。所以，我陷入了3笔0.03 BTCUSD规模的交易。盈利，但无法执行抛售，因为它显示市场关闭。如果处于维护状态，价格将不会显示，平衡也不会受到影响。然而，价格仍然显示在变动，我的余额受到了影响，而由于处于维护状态，它本应被冻结。通过聊天向他们的支持部门报告，并被要求发送至他们的交易电子邮件地址。.Chat无法解决问题，并被告知需要2天调查。幸运的是，我足够警惕，撤回了所有允许的余额，因为我怀疑Startrader不会承认他们的平台错误。确实，我剩下的平衡在维护中被根除，同时仍然显示市场关闭。收到电子邮件回复，坚称通知已发送到我未使用的MT平台。他们可以从他们的系统中清楚地看到我不使用MT平台，并给出了站不住脚的维护借口，所有交易执行都受到限制。避免解释为什么它在维护期间显示市场关闭，而它本应显示维护。尽管提供了所有快照证据，但仍拒绝调查我的余额损失，并坚称平台没有出错，尽管我提供了所有证据。不要与这个经纪人进行交易，因为你最终会被他们给你找蹩脚的借口欺骗。所有交易者.不要与StarTraders及其关联经纪人（称为VANTAGE）进行交易。此外，政府狗屎般的支持
原文:
Irresponsible and unhelpful customer support not resolving platform fault and avoiding responsibilities to compensation. I trade directly on their Startrader app without MT Platform. There was maintenence 9 and 10 Aug but no notification was received. So, I was caught in 3 trades of 0.03 size BTCUSD. Was in profit but unable to execute sell as it was showing market closed. If under maintenance, the prices would not be shown and balance would not be affected. However, prices were still shown moving and my balance was affected when it should have been frozen since under maintenance. Reported to their support through chat and was requested to their trading email address. .Chat was unable to resolve and was told 2 days investigation is required. Luckily, I was alert enough to withdraw all my allowable balance as I suspected Startrader will not honour their platform errors. True enough, what I have left in balance was eradicated under maintenance while still showing market closed. Received email response insisting notification was sent to MT Platform which I am not using. They can clearly see from their system I don't use MT Platform and giving lame excuses of maintenance and all transaction execution restricted. Avoided explaining why it was showing market closed during maintenance when it should have just shown maintenance. Refused to look into my balance losses even though all snapshot proof was given and adamant the platform was not in error even though I have all the proof provided. Refrain from trading with this broker because you will eventually be tricked by them giving you lame excuses. ALL TRADERS...DONT TRADE WITH STARTRADERS AND THEIR ASSOCIATED BROKER CALLED VANTAGE. ALSO, THE SAME SHIT KIND OF SUPPORT
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