交易商排行
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- 监管中EXNESS10-15年 | 英国监管 | 塞浦路斯监管 | 南非监管92.42
- 监管中FXTM 富拓10-15年 |塞浦路斯监管 | 英国监管 | 毛里求斯监管88.26
- 监管中axi15-20年 | 澳大利亚监管 | 英国监管 | 新西兰监管81.40
- 监管中GoldenGroup高地集团澳大利亚| 5-10年85.87
- 监管中Moneta Markets亿汇澳大利亚| 2-5年| 零售外汇牌照75.97
- 监管中GTCFX10-15年 | 阿联酋监管 | 毛里求斯监管 | 瓦努阿图监管67.25
- 监管中IC Markets10-15年 | 澳大利亚监管 | 塞浦路斯监管91.81
- 监管中markets4you毛里求斯监管| 零售外汇牌照| 主标MT4| 全球展业|75.06
- 监管中CPT Markets Limited5-10年 | 英国监管 | 伯利兹监管92.61
在我意识到自己的错误后，我没有打开任何交易，只是提出了提款请求并联系客户支持寻求帮助。客户支持部门向我保证，我的提款将在一个工作日内得到处理，但时间已经超过了一个工作日，他们没有通过我存入的相同方法退还我的钱，而是要求提供资金来源。
我觉得这侵犯了我的隐私，而且是没有必要的，因为我从未尝试过用存入的钱进行交易，但我遵守了并立即向FP Markets发送了我的资金来源。
从那时起，我就没有收到合规部门的回复，当我要求与我的客户经理通话时，我被告知她正在休息，或者她一有空就会给我打电话，但从未接到过电话。
所以我投诉的摘要是，他们拒绝给我寄钱，拒绝给我打电话，也拒绝回复我的资金来源。
客户支持人员非常有礼貌和专业，但他们似乎永远无法让客户经理与我打5分钟的电话。
一旦我收到钱，我就会将我的评级从一星更改为五星并更改我的评论。目前我给他们打了一颗星，因为取回自己的资金很麻烦和困难。
目前，54k卡在那里让我感到非常脆弱。想象一下你把钱存入银行却无法提取？这是一场磨难，我祈祷很快就会结束。FP Markets当您阅读本文时，请让客户经理联系我并帮助我解决这个问题。我的MT5号码是#81089583，以防有帮助。
据我所知，自从我存入存款以来才过了24小时，但当您的54，000美元被困在拒绝联系您的网站上时，24小时感觉就像永远一样。
After I realized my error I didn't open any trades, just made a withdrawal request and contacted customer support for help. Customer support assured me my withdrawal would be processed within one business day, however it has been longer than one business day and instead of returning my money via the same method I used to deposit it, they requested source of funds.
I feel like this is an invasion of my privacy and unnecessary as I never attempted to trade with the deposited money, however I complied and instantly sent FP Markets my source of funds.
Since then I haven't heard back from the compliance department and when I ask to speak to my account manager I'm told she is on break, or will call me as soon as she is available, but no call ever calls.
So the summary of my complaint is, they refuse to send me my money, refuse to call me and refuse to reply regarding my source of funds.
The customer support people are extremely polite and professional, but they just never seem to be able to get the account manager to make a 5 minute phone call with me.
As soon as I receive my money, I will change my rating from one star to five stars and change my review. Currently I rated them one star because of the hassle and difficulty in retrieving my own funds.
At the moment having 54k stuck there makes me feel extremely vulnerable. Imagine you deposited money into the bank and couldn't withdraw it? This has been an ordeal which I pray will be over soon. FP Markets when you read this please have an account manager contact me and help me resolve this. My MT5 number is #81089583 in case that helps.
I understand it has only been 24 hours since I made the deposit, but when 54k of your money is stuck on a site that refuses to contact you, 24 hours feels like forever.