I transferred $100 USD from my Saudi bank account to Dukascopy with all correct beneficiary details and documents. The transfer was confirmed as successful by my bank (Alinma), yet Dukascopy rejected the funds without a proper explanation.
This experience shows a lack of transparency and poor support from Dukascopy. I submitted passport, ID, and proof of transfer. Still, I didn’t receive a valid reason — they blamed internal issues or “risk rules” with no clarification.
If you do not support transfers from Saudi Arabia, why let people create accounts or provide SWIFT details? You wasted my time, money, and effort. Very disappointing and unprofessional.
这一经历表明杜卡斯科普缺乏透明度和支持不力。我提交了护照、身份证件和转学证明。尽管如此,我没有收到一个合理的理由-他们指责内部问题或“风险规则”没有澄清。
如果您不支持从沙特阿拉伯转账,为什么要让人们创建账户或提供SWIFT详细信息?你浪费了我的时间,金钱和精力。非常令人失望和不专业。
This experience shows a lack of transparency and poor support from Dukascopy. I submitted passport, ID, and proof of transfer. Still, I didn’t receive a valid reason — they blamed internal issues or “risk rules” with no clarification.
If you do not support transfers from Saudi Arabia, why let people create accounts or provide SWIFT details? You wasted my time, money, and effort. Very disappointing and unprofessional.