I hold an account with Eightcap in the UK and recently experienced serious issues accessing the platform. Initially, I assumed the problem was on my side, but it quickly became clear that it was not.
Over the past two days, I have tried to contact Eightcap more than 15 times by phone and email, yet not a single call has been answered and none of my messages have received a reply. During this time, I was unable to trade despite having a significant balance in my account. Out of concern, I attempted to transfer my funds to another broker, but that process also failed.
As it stands, I cannot access my account, my funds are effectively frozen, and Eightcap has not provided any communication or support. This raises serious concerns about their operations and reliability. I would urge anyone considering opening an account with them to exercise caution, as they appear to be impossible to reach when problems arise.
在过去的两天里,我尝试通过电话和电子邮件联系Eightcap超过15次,但没有一个电话被接听,我的消息也没有收到回复。在此期间,尽管我的账户中有大量余额,但我无法交易。出于担心,我试图将我的资金转移到另一个经纪人,但这一过程也失败了。
目前,我无法访问我的账户,我的资金被有效冻结,Eightcap没有提供任何沟通或支持。这引起了人们对它们的运作和可靠性的严重关切。我会敦促任何考虑在他们那里开立账户的人谨慎行事,因为当出现问题时,他们似乎是不可能联系到的。
Over the past two days, I have tried to contact Eightcap more than 15 times by phone and email, yet not a single call has been answered and none of my messages have received a reply. During this time, I was unable to trade despite having a significant balance in my account. Out of concern, I attempted to transfer my funds to another broker, but that process also failed.
As it stands, I cannot access my account, my funds are effectively frozen, and Eightcap has not provided any communication or support. This raises serious concerns about their operations and reliability. I would urge anyone considering opening an account with them to exercise caution, as they appear to be impossible to reach when problems arise.