I've been using RoboForex since 2019 and have referred multiple clients, including my husband, to this broker. But today was the worst experience I've ever had.
I requested a withdrawal that usually takes just a few seconds. This time, it’s been delayed for days with no clear answer. When I contacted support via live chat, the responses were slow, robotic, and repetitive. All they did was copy-paste text from their Client Agreement about a "2-business-day" processing time, even though I’ve always received withdrawals instantly before.
I kept asking for clarification and updates, but was met with the same canned responses over and over. It felt like they just wanted me to wait and stay quiet.
If RoboForex cannot process withdrawals reliably and promptly, how can we trust them with larger investments or client funds? I’m now considering moving all of our accounts and clients away from this broker.
Trust and reliability are everything in this business—and RoboForex just lost both
我要求提款,通常只需要几秒钟。这一次,它被推迟了几天,没有明确的答案。当我通过实时聊天联系支持人员时,回复缓慢、机器人且重复。他们所做的只是复制粘贴客户协议中关于“2个工作日”处理时间的文本,尽管我之前总是立即收到提款。
我不断要求澄清和更新,但一遍又一遍地收到同样的固定回复。感觉他们只是想让我等待并保持安静。
如果RoboForex无法可靠、迅速地处理提款,我们如何才能信任他们提供更大的投资或客户资金?我现在正在考虑将我们所有的账户和客户从这家经纪商转移出去。
信任和可靠性是这个行业的一切-而RoboForex却失去了两者
I requested a withdrawal that usually takes just a few seconds. This time, it’s been delayed for days with no clear answer. When I contacted support via live chat, the responses were slow, robotic, and repetitive. All they did was copy-paste text from their Client Agreement about a "2-business-day" processing time, even though I’ve always received withdrawals instantly before.
I kept asking for clarification and updates, but was met with the same canned responses over and over. It felt like they just wanted me to wait and stay quiet.
If RoboForex cannot process withdrawals reliably and promptly, how can we trust them with larger investments or client funds? I’m now considering moving all of our accounts and clients away from this broker.
Trust and reliability are everything in this business—and RoboForex just lost both