I submitted all the required documents for verification,My identity card and even including a photo of me holding my National ID, my official Birth Certificate, and a utility bill with a clear stamp and signature from the branch supervisor. All documents were legitimate, current, and issued by the Rwandan government.
Still, RoboForex rejected my identity verification multiple times, each time asking for different things. Eventually, they demanded a driving license or international passport, both of which are not common or mandatory for all citizens in Rwanda. Despite explaining my situation and submitting legal documents repeatedly, they refused to verify my account and closed my ticket without any resolution.
This experience shows a lack of respect for clients from countries like mine. Their system seems biased and inflexible. I wasted time and energy for nothing. I do not recommend RoboForex to anyone, especially if you're from Africa or a country outside their preferred list.
我提交了所有所需的文件进行验证,我的身份证,甚至包括我持有国民身份证的照片、我的官方出生证明以及带有清晰印章和分行主管签名的水电费账单。所有文件都是合法的、当前的,并由卢旺达政府发布。
尽管如此,RoboForex还是多次拒绝我的身份验证,每次都要求不同的事情。最终,他们要求出示驾驶执照或国际护照,这两种护照对卢旺达的所有公民来说并不常见或强制要求。尽管他们解释了我的情况并多次提交法律文件,但他们拒绝验证我的账户,并在没有任何解决方案的情况下关闭了我的机票。
这种经历表明人们对像我国这样国家的客户缺乏尊重。他们的制度似乎有偏见且不灵活。我毫无意义地浪费了时间和精力。我不会向任何人推荐RoboForex,尤其是如果您来自非洲或他们首选名单之外的国家。
I submitted all the required documents for verification,My identity card and even including a photo of me holding my National ID, my official Birth Certificate, and a utility bill with a clear stamp and signature from the branch supervisor. All documents were legitimate, current, and issued by the Rwandan government.
Still, RoboForex rejected my identity verification multiple times, each time asking for different things. Eventually, they demanded a driving license or international passport, both of which are not common or mandatory for all citizens in Rwanda. Despite explaining my situation and submitting legal documents repeatedly, they refused to verify my account and closed my ticket without any resolution.
This experience shows a lack of respect for clients from countries like mine. Their system seems biased and inflexible. I wasted time and energy for nothing. I do not recommend RoboForex to anyone, especially if you're from Africa or a country outside their preferred list.