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RoboForex
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Trustpilot用户2026-03-30 13:40:57
我非常关心RoboForex如何处理我的账户。

我的交易假设是所有客户都有资格享受负余额保护。然而，我后来得知我被排除在这个计划之外，而且事先没有得到支持人员的通知。

结果：
- 账户27397078和27389625进入负余额（分别为287美元和295.36美元）
- 从我的其他账户27398773中扣除了资金以弥补这些损失

根据他们的政策，负余额保护应该自动将负余额重置为零。缺乏事先通知以及从其他账户中扣除，引发了人们对透明度和客户沟通的严重担忧。

我已提交正式投诉以支持，并正在等待详细解释。我将根据他们的回应更新此评论。
原文:
I am very concerned about how my accounts were handled by RoboForex.

I was trading under the assumption that all clients are eligible for Negative Balance Protection. However, I later learned that I was excluded from this programme, and I was not informed about this by support beforehand.

As a result:
- Accounts 27397078 and 27389625 went into negative balance (287 USD and 295.36 USD respectively)
- Funds were deducted from my other account 27398773 to cover these losses

According to their policy, Negative Balance Protection should reset negative balances to zero automatically. The lack of prior notification and the deduction from other accounts raise serious concerns about transparency and client communication.

I have submitted a formal complaint to support and am awaiting a detailed explanation. I will update this review based on their response.
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