Pepperstone激石获得一个差评_Pepperstone激石评价-FX168点评

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Pepperstone激石

10-15年 | 澳大利亚监管 | 塞浦路斯监管 | 英国监管

Pepperstone Group Limited 澳大利亚激石集团有限公司作为全澳大利亚最大的外汇交易公司，月交易量达到近千亿美元。Pepperstone 不以做市商的模式，而是直接以 ECN 电子自动撮*交模式提供给客户超过 22 家投资银行的即时报价，自动选择最有利于客户的报价成交。

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Trustpilot用户2025-07-10 13:46:36

你好，

2-3年前，我在创建帐户时未通过评估，导致我无法在他们那里开设帐户。我最近回来开了一个新账户并重新进行评估。3-4几天前，我通过在线聊天联系了支持团队，解释了我的问题。3天前，他们为我开了一张票，以便他们的入职团队可以允许我开设一个新帐户并重新接受评估。我被告知，最多在3个工作日内我应该收到他们团队的回复，以便开设新帐户。3天过去了，没有人敢回复我。
这是我见过的最糟糕的客户服务。如果他们花了这么长时间才让某人开设一个新账户，我甚至无法想象他们的日常运营会延迟。
几年前，Pepperstone享有盛誉，但现在它变得越来越差。
我想分享我真实而诚实的经历，这样新人就不会被困在这种长期的延误中。这只能说明Pepperstone不专业，反应迟钝，没有及时回复他们的罚单。
快跑吧伙计们。

原文:

Hello,

2-3 years ago I have failed an evaluation upon creating an account which made me unable to open an account with them. I came back recently to open a new account and retake the evaluation. 3-4 days ago, I contacted the support team via their online chat to explain my issue. 3 days ago they opened a ticket for me so that their onboarding team can allow me to open a new account and retake the evalution. I have been told that in max 3 business days I should have a reply from their team in order to open a new account. 3 days have passed and no one dared to give me a reply.
This is the most terrible customer service I have ever seen. If they take such a long time just to allow someone to open a new account, I can't even imagine their delays in their day to day operations.
Few years back Pepperstone had a great reputation but now its getting worse and worse.
I wanted to share my true and honest experience so that new guys won't get trapped in this long lasting delays. This just shows that Pepperstone is not professional, not responsive and doesn't reply to their tickets in a timely manner.
Run away guys.

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