监管中
Pepperstone激石
10-15年 | 澳大利亚监管 | 塞浦路斯监管 | 英国监管
Pepperstone Group Limited 澳大利亚激石集团有限公司作为全澳大利亚最大的外汇交易公司,月交易量达到近千亿美元。Pepperstone 不以做市商的模式,而是直接以 ECN 电子自动撮*交模式提供给客户超过 22 家投资银行的即时报价,自动选择最有利于客户的报价成交。
Trustpilot用户2025-11-05 00:14:17
我从事外汇交易超过12年。我在2015年左右第一次与Pepperstone进行交易。我觉得Pepperstone目前的服务水平比多年前有所下降。客户服务(实时聊天-最多20分钟回复/电子邮件-有时最多2-3天)非常慢。

在过去的2个月里,我在美国会议期间经历了3次服务器中断(每次超过15分钟,有时长达30分钟)。这种经历非常伤脑筋,因为我向其他投资者提供版权交易。即使你们能赔偿我的资金损失,在这种情况下你们也不可能赔偿我的投资者。

相比之下,我在其他优秀的澳新银行经纪商(ICMarkets/FPMarkets等)的经验更好。

话虽如此,我仍然相信Pepperstone与许多经纪商相比超出了标准。我只是希望你们能保持一点标准,因为最近标准的下降让我感到担忧。
原文:
I have been trading forex for more than 12 years. I have first traded with pepperstone around 2015. I felt that the current service level of Pepperstone has declined compared to many years ago. The customer service (Live chat - up to 20 minute to reply/ email - sometimes up to 2-3 days) is very slow.

For the last 2 months, I experienced 3 times of server outage (Each time more than 15 minutes, sometimes up to 30 minutes) during US sesion. The experience is extremely nerve wrecking because I provide copytrade to other investors. Even if you guys can compensate me with fund lost, you guys cannot possibly compensate my investors in such case.

Comparatively, my experience with other good ANZ brokers are better (ICMarkets/FPMarkets etc).

That being said, I still believe Pepperstone is above par vs a lot of brokers. I just hope you guys keep up the standard a bit as the recent drop in standard is concerning to me.