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Pepperstone激石

10-15年 | 澳大利亚监管 | 塞浦路斯监管 | 英国监管

Pepperstone Group Limited 澳大利亚激石集团有限公司作为全澳大利亚最大的外汇交易公司，月交易量达到近千亿美元。Pepperstone 不以做市商的模式，而是直接以 ECN 电子自动撮*交模式提供给客户超过 22 家投资银行的即时报价，自动选择最有利于客户的报价成交。

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Trustpilot用户2026-03-30 07:06:41

我写信是为了分享我在Pepperstone经纪服务方面的经历，该服务一直令人深感失望和痛苦。

从2019年到2024年12月，我在Pepperstone总共投资了22，600美元。凭借超过15年的交易经验，我在平台上的初步表现令人满意。然而，几个月后，我开始在MT4平台上遇到严重的技术问题，尤其是在市场波动严重的时期。该平台经常冻结并失去反应，从而阻止我有效地管理我的交易。

我多次报告了这些问题ððððŸ实时聊天支持并请求帮助，但不幸的是，没有提供有效的解决方案。这些平台故障的直接结果是，我遭受了巨大的财务损失并失去了多个交易头寸。

我随后提出了正式投诉，并明确解释说，这些损失是由于平台上的技术故障造成的。在您的内部争议解决（IDR）中，确认MT4平台在相关期间遇到了问题。尽管承认了这一点，但没有提供公平的赔偿。

相反，我最初只得到了1，671美元，这与我22，600美元的总损失完全不成比例。此外，甚至这笔款项也从未支付，我的后续要求也被忽视。

更糟糕的是，我的帐户在没有适当解决的情况下被禁用。我对该平台的访问受到限制，而且我的IP地址似乎已被封锁，使我无法有效沟通或访问我的帐户。

这种情况造成了巨大的经济和情感困扰，因为这笔投资代表了我一生的积蓄。

我的申请随附了支持法律记录，以供您审查。

我真诚希望此事得到认真对待并尽早解决。

联系方式：009203013122351

原文:

I am writing to share my experience with Pepperstone’s brokerage services, which has been deeply disappointing and distressing.

I invested a total of USD 22,600 with Pepperstone from 2019 through December 2024. With over 15 years of trading experience, my initial performance on the platform was satisfactory. However, after a few months, I began facing serious technical issues with the MT4 platform, particularly during periods of high market volatility. The platform would frequently freeze and become unresponsive, preventing me from managing my trades effectively.

I reported these issues multiple times عبر live chat support and requested assistance, but unfortunately, no effective resolution was provided. As a direct result of these platform malfunctions, I suffered substantial financial losses and lost multiple trading positions.

I subsequently raised formal complaints and clearly explained that these losses were due to technical failures on the platform. In your Internal Dispute Resolution (IDR), it was acknowledged that the MT4 platform experienced issues during the relevant period. Despite this acknowledgment, no fair compensation was provided.

Instead, I was initially offered only USD 1,671, which is entirely disproportionate to my total loss of USD 22,600. Furthermore, even this amount was never paid, and my follow-up requests were ignored.

To make matters worse, my account was disabled without proper resolution. My access to the platform has been restricted, and it appears my IP address has been blocked, leaving me unable to communicate effectively or access my account.

This situation has caused significant financial and emotional distress, as this investment represents my life savings.

I respectfully request:

A full and fair review of my case
Appropriate compensation for my losses
Immediate refund of my invested amount of USD 22,600

If this matter is not resolved promptly and fairly, I will be compelled to escalate it to the relevant regulatory authorities and pursue further legal and public actions.

I have attached supporting legal records with my application for your review.

I sincerely hope this matter will be taken seriously and resolved at the earliest.

Contact: 009203013122351

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