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nteractive Brokers Group, LLC 是由董事长兼首席执行官Thomas Peterffy创建的。在过去的35年来，公司内部发展成为拥有超过48亿美元综合股本资产的主要证券公司之一。 IB在全球100多个市场中心进行经纪/交易和自营交易的操作。

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Trustpilot用户2025-05-03 10:00:29

我不知道如果我迫切需要支持会发生什么。

开立账户并不顺利。施瓦布和TradeStation也是如此。他们在这方面同样失败。然而，施瓦布有一个我可以拨打的电话号码。

自从开设帐户以来，我已经筹集了两张支持票。

我先开了一个独家保证金账户。然后我开了一个联名账户。在开业过程中的某个地方，工作流程给我分配了一个不正确的国籍。我无法改变它。因为我希望在使用IB之前所有的i ' s交叉（特别是因为他们的支持如此遥远.）我提出了一张罚单来解决这个问题。11天后，我终于得到了回复，其中有一个半生不熟的道歉，并假设我的问题已经解决。第二天我回复了。3周后，我更新了门票，我想我得到了一些进展，但此后就没有任何进展（那是2025年4月19日）。我温柔的提醒没有任何效果。

第二张罚单（于2025年4月30日提出）是关于处理非美元现金存款保险的问题。这对我来说很重要，因为我的账户是在美国实体下持有的。到目前为止没有回应。我今天发了一个ping。

原文:

I do not know what would happen if I had an urgent need for support.

Opening an account is not smooth. This was also true for Schwab and TradeStation. They fail equally in this regard. However, Schwab had a phone number I could call.

I have raised two support tickets since opening accounts.

I opened a sole margin account first. Then I opened a joint account. Somewhere during the opening process the workflow assigned a nationality to me that is not correct. I cannot change it. Since I want all the i's dotted and t's crossed before I use IB (especially since their support is so distant...) I raised a ticket to address this. I finally obtained a response 11 days later with a half-baked apology and the assumption that my problem was solved. I responded the next day. 3 weeks later I updated the ticket and I think I got some movement, but nothing since (that was 2025-04-19). Gentle reminders sent by me have had no effect.

The second ticket (raised 2025-04-30) was a question about handling of non-USD cash wrt deposit insurance. Important to me because my accounts are held under the U.S.A. entity. No response so far. I sent a ping today.

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