交易商排行
- 监管中EXNESS10-15年 | 英国监管 | 塞浦路斯监管 | 南非监管92.42
- 监管中FXTM 富拓10-15年 |塞浦路斯监管 | 英国监管 | 毛里求斯监管88.26
- 监管中axi15-20年 | 澳大利亚监管 | 英国监管 | 新西兰监管79.20
- 监管中GoldenGroup高地集团澳大利亚| 5-10年85.87
- 监管中Moneta Markets亿汇澳大利亚| 2-5年| 零售外汇牌照82.07
- 监管中GTCFX10-15年 | 阿联酋监管 | 毛里求斯监管 | 瓦努阿图监管60.85
- 监管中VSTAR塞浦路斯监管| 直通牌照(STP)80.00
- 监管中IC Markets10-15年 | 澳大利亚监管 | 塞浦路斯监管91.81
- 监管中金点国际集团 GD International Group澳大利亚| 1-2年86.64
- 监管中CPT Markets Limited5-10年 | 英国监管 | 伯利兹监管91.56
我的第一个联系人是一位一般支持代表，他几乎不了解选项。他浪费了我1个小时的时间，然后才决定我应该被调到技术支持部门。
第一位技术支持人员也对选择知之甚少。他一直让我等着，想知道如何回答我的担忧。40分钟后，他向我提供了忏悔信息，并决定将电话升级到更高级别的技术支持。
我采访的第三个人不是技术支持。这是另一个与我交谈的第一个人处于同一水平和技能设置的人。一旦明确调动是横向调动（到另一个部门）而不是纵向调动（到更高级别的支持），我就请求调动到一名经理。我被告知这大约需要20分钟。
等待了20分钟后，我与第四个人交谈，事实上，他与我交谈过的第二个人处于同一水平。我没有按照要求调到经理。我立即要求这个人把我转给他的经理。
又等了一次，我采访的第五个人是技术支持部门的一位经理。我解释了打电话的原因，以及迄今为止我在电话上浪费了两个半小时的事实。我们从头开始。他理解了问题，并确认第二个人所说的是虚假的。这是一个问题，他写了一张罚单让人调查和修复它。
在我完成之前，我有三个小时的时间浪费在与IB工作人员的电话上。
第一个人训练得很差，以至于他不明白这个问题。
第二个人花了40分钟得出的结论是没有问题。(The最后一个人，该地区的一位经理证实他错了！）然后他把我转错了人。相反，他把我调到了技术支持的入门级人员--即，不是经理。再次，纯粹的无能。
第四个人很有能力。我所要求的只是他把我调到他的经理那里。他实际上能够做到这一点。
最后一个人也有能力。
IB在培训支持人员了解IB产品线方面存在严重问题。如果某人不了解产品，则应接受培训，将电话转给真正了解该产品的人。这是IB所缺乏的对客户的基本礼貌。
另外两个人无法将我的电话转给正确的人。这完全是由于缺乏培训而造成的无能。
任何人都不应该需要花三个小时在技术支持电话上与5个不同的人交谈，其中4个是错误的人。
My first contact was a general support rep who had almost no understand of options. He wasted 1 HOUR of my time before deciding that I should be transferred to tech support.
The first tech support person also had little understanding of options. He kept putting me on hold to find out how to answer my concern. After 40 minutes, he had given me incorrection information and decided to escalate the call to a higher level of technical support.
The third person I spoke with was NOT technical support. It was another person at the same level and skill sett as the first person I had spoken with. Once it was clear that the transfer was lateral (to another department) rather than vertical (to a higher level of support), I requested to be transferred to a manager. I was told this would take about 20 minutes.
After waiting those 20 minutes, I spoke with the fourth person who was, in fact, at the same level as the second person I had spoken with. I was NOT transferred to a manager as requested. I immediately asked this person to transfer me to his manager.
After another wait, the fifth person I spoke with was a manager in the technical support department. I explained the reason for my call and the fact that I had wasted two and a half hours on the phone thus far. We started from scratch. He understood the problem and confirmed that what the second person said was false. It IS a problem, and he wrote a ticket to have it investigated and fixed.
Before I was done, three HOURS of my time was wasted on the phone with IB staff.
The first person was so poorly trained that he didn't understand the issue.
The second person spent 40 minutes and concluded that there was no problem. (The last person, a manager in this area confirmed that he was wrong!) Then he transferred me to the wrong person.
The third person was asked to transfer me to his manager. Instead, he transferred me to an entry level person in tech support -- i.e., NOT a manager. Again, sheer incompetence.
The fourth person was competent. All that I asked was for him to transfer me to his manager. He was actually able to do this.
The last person was also competent.
IB has serious issues with training support staff about IB product line. If someone doesn't understand a product, that person should be trained to transfer the call to someone who does understand the product. This is basic courtesy to clients which IB lacks.
Two other people were unable to transfer my call to the right person. That is sheer incompetence resulting from lack of training.
No one should ever need to spent three HOURS on a tech support call speaking with 5 different people of whom 4 are the wrong person.