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nteractive Brokers Group, LLC 是由董事长兼首席执行官Thomas Peterffy创建的。在过去的35年来，公司内部发展成为拥有超过48亿美元综合股本资产的主要证券公司之一。 IB在全球100多个市场中心进行经纪/交易和自营交易的操作。

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Trustpilot用户2025-05-23 18:06:58

我附上了触发IB要求的地址证明。我已经多次将其作为超过5 MB的jpg文件上传。IB中没有人告诉我必须上传直接从Swedbank网站下载的pdf。
在为此案提供支持的电话中，我拍了张自拍照并上传了我的拉脱维亚居留卡。我是一名美国公民，拥有拉脱维亚永久居留权。
经纪人没有告诉我必须摘下眼镜并摘下耳机。因此，IB拒绝了我的ID验证，造成了一个在我打电话支持电话之前不存在的问题。自从我在近20年前开设账户以来，服务极其糟糕且无能，这种服务就每况愈下
所以，现在除了使用临时密码外，我无法登录。
这创建了一个新案例：877701。自上周初以来，我已接到IB 3次支持电话，每次持续时间超过1小时。每次我都被承诺回电，但从未到来。请放心，我会向布鲁塞尔监管机构举报此案。

原文:

I attached my proof of address that triggered IB asked for. I had uploaded it numerous times as a jpg file that was more than 5mb. Nobody at IB ever told me I had to upload a pdf downloaded directly from the Swedbank website.
On a support call for the case I took the selfie and uploaded my Latvian residence card. I'm a US citizen with permanent residence in Latvia.
The agent failed to tell me that I had to remove my glasses and remove headphones. So IB rejected my ID verification, creating a problem that didn't exist before my support call. Abysmal and incompetent service that's gone way downhill since I started with IB since I opened my account nearly 20 years ago
So, now I can't log in except with a temporary password.
This created a new case: 877701. I've had 3 support calls with IB since early last week, each lasting more than 1 hour. Each time I was promised a call back that never came. Rest assured, I will report this case to the regulator in Brussels.

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