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nteractive Brokers Group, LLC 是由董事长兼首席执行官Thomas Peterffy创建的。在过去的35年来，公司内部发展成为拥有超过48亿美元综合股本资产的主要证券公司之一。 IB在全球100多个市场中心进行经纪/交易和自营交易的操作。

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Trustpilot用户2025-07-26 07:53:31

我使用IBKR已经大约5年了。

桌面应用程序和移动应用程序从来都不是很好，并且增加了很多摩擦，功能足以让您进行基本交易。所以，我用它作为我的长期帐户。

客户服务一开始还可以忍受，但最近，它变得不存在了。

他们认为他们的软件工作完美，但事实并非如此。而且它们在UI中引入了很多摩擦，以阻止您与代理通信。他们的人工智能代理是垃圾，没有帮助。

我提交了多张罚单，报告该应用程序无法将我的帐户状态从一个司法管辖区更新到另一个司法管辖区，但我再也没有收到回复。

我尝试创建一个新帐户，但它刚刚被添加到我的旧帐户中。现在，我的新帐户消失了。他们的后台充满了故障，没有激发任何信心。

我刚刚又提交了一张罚单#584328，之后我可能会关闭我的帐户。也许这正是工作人员想要的。顾客越少，投诉就越少，对吧？

原文:

I have been using IBKR for about 5 years.

The desktop application and mobile app were never great and adds a lot of friction Just functional enough for you to do basic trades. So, I use it as my long term account.

Customer service was tolerable in the beginning, but lately, it has just become nonexistent.

They assume their software works perfectly, which simply isn't true. And they introduce a lot of friction in their UI to prevent you from communicating with an agent. Their AI agent is trash and not helpful.

I filed multiple tickets to report the app's inability to update my account status from one jurisdiction to another, and I never hear back.

I tried creating a new account but it just gets added to my old account. Now, my new account just disappeared. Their backend is just full of glitches and doesn't inspire any confidence.

I just filed one more ticket #584328, and I will probably close my account after this. Maybe this is exactly what the staff wants. Fewer customers means fewer complaints, right?

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