This is regarding IB in the UK, I cannot speak for elsewhere.
They have been incompetent in pretty much every situation I have used IB.
It seems to be run by people who don't understand what a brokerage is. Things go wrong and then they blame you. They will send numerous emails telling you what a market order is (I haven't found a way to turn this off), and then not send an email about important things that you need to action immediately.
Customer service does not exist. There is no contact number, tickets take days for a response. The website probably has lots of information, but it is so hard to find behind a maze of menus.
Fees are less than some competitors but not all.
I have used numerous brokerages over many years and this is definitely the most incompetent. Would not recommend.
他们在我使用IB的几乎所有情况下都表现不佳。
它似乎是由不了解什么是经纪公司的人经营的。事情出了问题,然后他们就会责怪你。
他们会发送大量电子邮件,告诉您什么是市场订单(我还没有找到关闭该功能的方法),然后不会发送有关您需要立即采取行动的重要事情的电子邮件。
客户服务不存在。没有联系电话,门票需要几天时间才能回复。
该网站可能有很多信息,但在迷宫般的菜单后面很难找到。
费用低于部分竞争对手,但不是全部竞争对手。
多年来我用过很多经纪公司,这绝对是最无能的。
不推荐。
They have been incompetent in pretty much every situation I have used IB.
It seems to be run by people who don't understand what a brokerage is. Things go wrong and then they blame you.
They will send numerous emails telling you what a market order is (I haven't found a way to turn this off), and then not send an email about important things that you need to action immediately.
Customer service does not exist. There is no contact number, tickets take days for a response.
The website probably has lots of information, but it is so hard to find behind a maze of menus.
Fees are less than some competitors but not all.
I have used numerous brokerages over many years and this is definitely the most incompetent.
Would not recommend.