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nteractive Brokers Group, LLC 是由董事长兼首席执行官Thomas Peterffy创建的。在过去的35年来，公司内部发展成为拥有超过48亿美元综合股本资产的主要证券公司之一。 IB在全球100多个市场中心进行经纪/交易和自营交易的操作。

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Trustpilot用户2025-08-29 16:46:52

我已经等了近3个月才能解决退款问题。我被迫提取ACH以使ACH持有到期，以便我个人账户中的资产可以转移到我的信托账户。这是由于IBKR系统的局限性。我是在六月初提款的，到目前为止我还没有收到他们客户服务的回复。我对这个问题非常有耐心，但我的耐心是有限度的。

我发现IBRK的客户服务无能，极其不专业。在这个问题上我基本上被幽灵包围了。

原文:

I have been waiting for nearly 3 months for the resolution of a refund. I was forced to do an ACH withdrawal in order to expire the ACH holds, so that my assets from my personal account could be transferred to my trust account. This was because of a limitation of IBKR system. I made these withdrawals in early June, and so far I received no response from their customer service. I have been more than patient with this issue, but my patience has limits.

I find the customer service of IBRK incompetent and extremely unprofessional. I have been basically ghosted on this issue.

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