IC Markets获得一个差评_IC Markets评价-FX168点评

监管中

IC Markets

10-15年 | 澳大利亚监管 | 塞浦路斯监管

IC Markets是最著名的CFD合约经纪商之一，为活跃的日内交易者和剥头皮以及外汇市场新手提供交易解决方案。 IC Markets为其客户提供最先进的交易平台，低延迟连接和卓越的流动性。 IC Markets正在彻底改变在线外汇交易在线交易者现在能够获得以前只有投资银行和高净值个人可用的定价和流动性。

官网交易软件

Trustpilot用户2025-04-23 16:45:21

你好
我已经在ICmarkets进行交易了大约4年。大部分都很好，但过去两个月试图通过Whatsapp渠道和他们的电子邮件服务完成任务的过程完全是一场灾难。

首先，我花了4周的上下沟通才更新我的新卡详细信息。我在他们的门户网站上上传文档或将文档发送给他们的电子邮件支持，一周后他们回来并要求提供与我一周前提供的文档完全相同的文档。在他们的支持确认他们收到了该文件并且所有信息都在他们需要的文件上！这个过程中发生了好几次。

接下来，我的银行将我的提款发回ICmarkets，因为Icmarkets现在要求我通过直接银行转账提款，因为我更改了我的卡详细信息。然而，这不是这里的问题。

问题是我的银行已于4月11日将我的提款资金退回到Icmarkets。所以距离他们寄回来已经快两周了。而且资金仍然没有回到我的交易账户中。
我已于4月14日将从银行获得的SWIFT文件副本发送到Icmarkets。（实际上是13号，但他们的Whatsapp代理给了我错误的电子邮件地址来发送，所以第二天我不得不再次发送）。
我每天都在跟进，以了解我的资金何时会回到我的交易账户中。Whatsapp代理每天都告诉我，他们已将此案作为优先事项，相关部门正在忙着调查此案，而且代理每天都告诉我，我很快就会收到相关部门的反馈。
近两周以来，我每天都被告知同样的事情。这似乎是一个永无止境的循环。
到目前为止，我还没有收到任何人的反馈，我对发生的事情仍然一无所知。

现在感觉我再也见不到IC markets的钱了。

原文:

Hello
I have been trading with ICmarkets for about 4 years. Most of it was good but the last 2 months of trying to get things done via the whatsapp channel and their email service has been a complete disaster.

First it took 4 weeks of up and down communication just to get my new card details updated. I upload documents on their web portal or send documents to their email support and a full week later they come back and ask for exactly the same document that i provided a week prior. And that after their support confirmed that they received the document and that all the information is on the document that they require! This happened several times during the process.

Next my bank sent my withdrawal back to ICmarkets because Icmarkets now required me to make my withdrawal via direct bank transfer because I changed my card details. That is however not the issue here.

The issue is that my bank has send back my withdrawal funds to Icmarkets on the 11th of April. So it is now almost 2 weeks since they sent it back. And the funds is still not back in my trading account.
I send a copy of the SWIFT document i got from my bank to Icmarkets on the 14th of April already. (Actually the 13th but their whatsapp agent gave me the wrong email address to send it to so the next day I had to send it again).
I have been following up on a daily basis to find out when my funds will be back in my trading account. Every day the whatsapp agents tell me they have made the case a priority that the relevant department is busy looking at the case and every day the agent tells me I will get feedback from the relevant department soon.
I have been told the exact same thing every day now for almost two weeks. This seems like a never ending loop.
Up to now I have had no feedback from anybody and I am still completely in the dark as what is going on.

Right now it feels as if I am never going to see my money that is with ICmarkets.

The comany is welcome to ask me for any documented proof in these matters.

更多评论

交易商排行