I’m posting this out of deep frustration and concern. My strategy account with Exness, containing ~$1100, has suddenly disappeared from the platform. The account is now marked as invalid, and there is no trace of my funds.
After reaching out to Exness support, I was told that others are experiencing similar issues, yet no ETA or clear resolution has been provided. This is not just a technical error — it is a serious financial concern impacting traders who rely on the platform for their investments.
What’s most disappointing is the lack of communication and accountability. How can an entire account vanish without a trace on a platform that advertises security and trust?
Ticket Reference: #12092837 @Exness — I hope your team treats this issue with the urgency it demands & it reaches to the higher management in Exness.
在联系Exness支持人员后,我被告知其他人也遇到了类似的问题,但尚未提供埃塔或明确的解决方案。这不仅仅是一个技术错误,而且是一个严重的财务问题,影响依赖该平台进行投资的交易员。
最令人失望的是缺乏沟通和问责制。整个帐户怎么可能在一个宣扬安全和信任的平台上消失得无影无踪?
票务参考:#12092837
@Exness -我希望您的团队以紧迫感来处理这个问题,&并联系Exness的更高管理层。
After reaching out to Exness support, I was told that others are experiencing similar issues, yet no ETA or clear resolution has been provided. This is not just a technical error — it is a serious financial concern impacting traders who rely on the platform for their investments.
What’s most disappointing is the lack of communication and accountability. How can an entire account vanish without a trace on a platform that advertises security and trust?
Ticket Reference: #12092837
@Exness — I hope your team treats this issue with the urgency it demands & it reaches to the higher management in Exness.