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EXNESS

10-15年 | 英国监管 | 塞浦路斯监管 | 南非监管

Exness 集团成立于 2008 年，提供货币对、黄金、白银、股票、能源、股指等166种金融交易品种。Exness深谙交易者需求，致力于在外汇市场提供最佳交易条件，7*24小时的客户支持服务，以此助力世界各地的客户充分实现他们的专业潜力。

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Trustpilot用户2025-05-17 10:52:49

我对Exness对重大技术问题的处理感到非常失望和震惊，该问题于2025年5月6日给我带来了4，885，749美元的损失。

在XAUUSD市场重新开放时，Exness的价格更新延迟了3分钟（格林尼治标准时间22：03 +0），而其他所有经纪商和全球市场（包括COMEX期货）在3437点左右准时开盘。相反，Exness开盘价为3420点，造成了17个百分点的巨大价差，引发了我的头寸平仓，并导致了巨额损失。

什么更糟？
📩Exness在十多天后做出回应，并用自己的话说承认了延误：

“为了确保公平执行和安全的环境，报价显示短暂延迟。”

尽管明确承认，他们是：

拒绝支付任何赔偿

隐藏在内部定价政策背后（做市商借口）

忽视全球市场事实和COMEX价格

当问题100%是内部问题时，

我已经在社交媒体上发布了完整的证据（截图，电子邮件回复和屏幕记录），我将继续这样做，以保护其他交易者免受这种不公正的待遇。

如果️Exness可以在不承担责任的情况下推迟报价并消灭数百万人，那么没有交易者是真正安全的。

我强烈建议任何与Exness进行交易的人都要小心。如果像这样的技术故障被不负责任地驳回，您的资金就不安全。

原文:

I am extremely disappointed and shocked by Exness' handling of a major technical issue that caused me a loss of $4,885,749 USD on 6th May 2025.

At market reopening for XAUUSD, Exness' price feed resumed over 3 minutes late (22:03 GMT+0), while every other broker and global market (including COMEX futures) opened on time around 3437. Instead, Exness opened at 3420, creating a massive 17-point price gap which triggered stop-outs on my positions and resulted in this huge loss.

What’s worse?
📩 Exness responded after more than 10 days and admitted the delay in their own words:

“There was a brief delay in quote displays to ensure fair execution and safe environment.”

Despite this clear admission, they are:

Refusing to pay any compensation

Hiding behind internal pricing policy (Market Maker excuse)

Ignoring global market facts and COMEX prices

Blaming “market instability” when the issue was 100% internal

I have already published full proof (screenshots, email replies, and screen recordings) on social media and I will continue to do so to protect other traders from facing this injustice.

⚠️ If Exness can delay quotes and wipe out millions with no accountability, then no trader is truly safe.

I strongly advise anyone trading with Exness – BE CAREFUL. Your funds are not safe if technical faults like this are dismissed without responsibility.

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