"To the Cyprus Securities and Exchange Commission (CySEC),
I am filing a formal complaint against Exness for intentional market manipulation and providing false information to justify an illegal trade closure. I am also challenging the Financial Commission’s decision (Case #16315), as they failed to protect consumer rights against clear technical fraud.
1. The Broker's False Claims vs. Market Reality: Exness claims the market was open during the stop-out, but this is a complete falsehood. According to my terminal, the market officially opened at 04:00 AM PKT. However, the broker executed the forced stop-out on my position at 03:46:43 AM PKT. It is a regulatory violation to execute margin calls or stop-outs while the market is 'Closed' or 'Frozen,' as the trader has no ability to manage their equity. This is a clear case of market manipulation.
2. Evidence of 5 Critical Proofs: Proof 1:
My position remained stable through Friday’s close and the Monday pre-market phase. The broker artificially increased margin requirements while the market was closed to target my account.
Proof 2: This screenshot proves that at the exact second the trade was closed, I had a floating profit of $4,826.82. This was my earned profit that the broker illegally liquidated.
Proof 3: This provides official timing evidence that the market opened at 04:00 AM. Executing a trade at 03:46 AM is an illegal action.
Proof 4: Immediately upon the market opening, the price surged to 5391.57. Had the broker not lied and intervened 14 minutes early, my profit would have been significantly higher.
"I am providing evidence of a deliberate lie by the Broker to mislead the investigation:
The Broker’s False Claim: In their final response, Exness claimed that the market for XAU/USD opens at 03:05 AM PKT. They used this false time to claim my trade at 03:46 AM was executed 'after' the market opened.
The Technical Contradiction: However, the Broker’s own terminal and chart history show the first tick and official market opening was at 04:00 AM PKT.
Regulatory Discrepancy: Even the Financial Commission’s report notes that the market opened at 23:02 UTC (04:02 AM PKT).
Conclusion of Fraud: The Broker provided a false opening time of 03:05 AM specifically to hide the fact that they liquidated my profitable position (#53587129) at 03:46 AM while the market was actually closed. This proves a deliberate attempt to manipulate the technical facts of the case."
3. Failure of the Financial Commission: The Financial Commission rejected my case but failed to address the core issue: Why was the trade closed during non-trading hours? They simply protected the broker’s margin policy and ignored the technical timing manipulation. I completely reject their unfair decision.
Final Demand: I request CySEC to investigate this matter and ensure a fair resolution. I demand the full restoration of my $4,826.82 profit. Exness violated trading regulations by closing my trade in a closed market, and I seek full compensation for this unauthorized action.
我正在对Exness提出正式投诉,指控其故意操纵市场并提供虚假信息来证明非法贸易关闭的合理性。我还质疑金融委员会的决定(案件#16315),因为他们未能保护消费者权利免受明显的技术欺诈。
1.经纪人的虚假主张与市场现实:
Exness声称市场在停摆期间是开放的,但这完全是谎言。根据我的终端显示,市场于PKT凌晨04:00正式开业。然而,经纪人于PKT上午03:46:43对我的头寸执行了强制平仓。在市场“关闭”或“冻结”时执行追加保证金或平仓是违反监管规定的,因为交易员没有能力管理其股权。这是明显的市场操纵案例。
2. 5个关键证据的证据:
证据1:
我的头寸在周五收盘和周一盘前阶段保持稳定。在市场关闭以瞄准我的账户时,经纪人人为地提高了保证金要求。
证据2:此屏幕截图证明,在交易结束的那一刻,我的浮盈为4,826.82美元。这是我赚取的利润,被经纪人非法清算。
证据3:这提供了市场于凌晨04:00开盘的官方时间证据。在凌晨03:46执行交易是非法行为。
证据4:开盘后价格立即飙升至5391.57。如果经纪人没有撒谎并提前14分钟干预,我的利润会明显更高。
证据5:经纪商关于市场开放的虚假陈述证据矛盾&“我提供了经纪人故意撒谎的证据,以误导调查:
经纪人的虚假声明:Exness在最终回应中声称XAU/USD市场于PKT凌晨03:05开盘。
技术矛盾:然而,经纪商自己的终端和图表历史显示,第一个报价和正式的市场开放时间是在PKT上午04:00。
监管自由裁量权:即使是金融委员会的报告也指出,市场在23:02 UTC(04:02 AM PKT)开盘。
诈骗的结论:经纪人提供了虚假的开盘时间凌晨03:05,专门为了掩盖他们在凌晨03:46而市场实际关闭时清算了我的盈利头寸(#53587129)的事实。这证明是故意操纵案件技术事实的企图。"
3.金融委员会的失败:
金融委员会驳回了我的案件,但未能解决核心问题:为什么交易在非交易时间结束?他们只是保护经纪人的保证金政策,而忽略了技术时机操纵。我完全拒绝他们不公平的决定。
最终需求:
我要求CySEC调查此事并确保公平解决。我要求全额恢复我的4,826.82美元利润。Exness在封闭的市场上关闭了我的交易,违反了交易法规,我寻求对这种未经授权的行为的全额赔偿。
恕我直言,
穆罕默德·纳贾姆”
I am filing a formal complaint against Exness for intentional market manipulation and providing false information to justify an illegal trade closure. I am also challenging the Financial Commission’s decision (Case #16315), as they failed to protect consumer rights against clear technical fraud.
1. The Broker's False Claims vs. Market Reality:
Exness claims the market was open during the stop-out, but this is a complete falsehood. According to my terminal, the market officially opened at 04:00 AM PKT. However, the broker executed the forced stop-out on my position at 03:46:43 AM PKT. It is a regulatory violation to execute margin calls or stop-outs while the market is 'Closed' or 'Frozen,' as the trader has no ability to manage their equity. This is a clear case of market manipulation.
2. Evidence of 5 Critical Proofs:
Proof 1:
My position remained stable through Friday’s close and the Monday pre-market phase. The broker artificially increased margin requirements while the market was closed to target my account.
Proof 2: This screenshot proves that at the exact second the trade was closed, I had a floating profit of $4,826.82. This was my earned profit that the broker illegally liquidated.
Proof 3: This provides official timing evidence that the market opened at 04:00 AM. Executing a trade at 03:46 AM is an illegal action.
Proof 4: Immediately upon the market opening, the price surged to 5391.57. Had the broker not lied and intervened 14 minutes early, my profit would have been significantly higher.
Proof 5: Contradictory Evidence & False Statements by Broker regarding Market Opening
"I am providing evidence of a deliberate lie by the Broker to mislead the investigation:
The Broker’s False Claim: In their final response, Exness claimed that the market for XAU/USD opens at 03:05 AM PKT. They used this false time to claim my trade at 03:46 AM was executed 'after' the market opened.
The Technical Contradiction: However, the Broker’s own terminal and chart history show the first tick and official market opening was at 04:00 AM PKT.
Regulatory Discrepancy: Even the Financial Commission’s report notes that the market opened at 23:02 UTC (04:02 AM PKT).
Conclusion of Fraud: The Broker provided a false opening time of 03:05 AM specifically to hide the fact that they liquidated my profitable position (#53587129) at 03:46 AM while the market was actually closed. This proves a deliberate attempt to manipulate the technical facts of the case."
3. Failure of the Financial Commission:
The Financial Commission rejected my case but failed to address the core issue: Why was the trade closed during non-trading hours? They simply protected the broker’s margin policy and ignored the technical timing manipulation. I completely reject their unfair decision.
Final Demand:
I request CySEC to investigate this matter and ensure a fair resolution. I demand the full restoration of my $4,826.82 profit. Exness violated trading regulations by closing my trade in a closed market, and I seek full compensation for this unauthorized action.
Respectfully,
Muhammad Najam"