监管中
EXNESS
10-15年 | 英国监管 | 塞浦路斯监管 | 南非监管
Exness 集团成立于 2008 年,提供货币对、黄金、白银、股票、能源、股指等166种金融交易品种。Exness深谙交易者需求,致力于在外汇市场提供最佳交易条件,7*24小时的客户支持服务,以此助力世界各地的客户充分实现他们的专业潜力。
Trustpilot用户2026-04-01 03:18:11
“对于塞浦路斯证券交易委员会(CySEC),

我正在对Exness提出正式投诉,指控其故意操纵市场并提供虚假信息来证明非法贸易关闭的合理性。我还质疑金融委员会的决定(案件#16315),因为他们未能保护消费者权利免受明显的技术欺诈。

1.经纪人的虚假主张与市场现实:
Exness声称市场在停摆期间是开放的,但这完全是谎言。根据我的终端显示,市场于PKT凌晨04:00正式开业。然而,经纪人于PKT上午03:46:43对我的头寸执行了强制平仓。在市场“关闭”或“冻结”时执行追加保证金或平仓是违反监管规定的,因为交易员没有能力管理其股权。这是明显的市场操纵案例。

2. 5个关键证据的证据:
证据1:

我的头寸在周五收盘和周一盘前阶段保持稳定。在市场关闭以瞄准我的账户时,经纪人人为地提高了保证金要求。

证据2:此屏幕截图证明,在交易结束的那一刻,我的浮盈为4,826.82美元。这是我赚取的利润,被经纪人非法清算。

证据3:这提供了市场于凌晨04:00开盘的官方时间证据。在凌晨03:46执行交易是非法行为。

证据4:开盘后价格立即飙升至5391.57。如果经纪人没有撒谎并提前14分钟干预,我的利润会明显更高。

证据5:经纪商关于市场开放的虚假陈述证据矛盾&“我提供了经纪人故意撒谎的证据,以误导调查:

经纪人的虚假声明:Exness在最终回应中声称XAU/USD市场于PKT凌晨03:05开盘。



技术矛盾:然而,经纪商自己的终端和图表历史显示,第一个报价和正式的市场开放时间是在PKT上午04:00。

监管自由裁量权:即使是金融委员会的报告也指出,市场在23:02 UTC(04:02 AM PKT)开盘。

诈骗的结论:经纪人提供了虚假的开盘时间凌晨03:05,专门为了掩盖他们在凌晨03:46而市场实际关闭时清算了我的盈利头寸(#53587129)的事实。这证明是故意操纵案件技术事实的企图。"

3.金融委员会的失败:
金融委员会驳回了我的案件,但未能解决核心问题:为什么交易在非交易时间结束?他们只是保护经纪人的保证金政策,而忽略了技术时机操纵。我完全拒绝他们不公平的决定。

最终需求:
我要求CySEC调查此事并确保公平解决。我要求全额恢复我的4,826.82美元利润。Exness在封闭的市场上关闭了我的交易,违反了交易法规,我寻求对这种未经授权的行为的全额赔偿。

恕我直言,
穆罕默德·纳贾姆”
原文:
​"To the Cyprus Securities and Exchange Commission (CySEC),

​I am filing a formal complaint against Exness for intentional market manipulation and providing false information to justify an illegal trade closure. I am also challenging the Financial Commission’s decision (Case #16315), as they failed to protect consumer rights against clear technical fraud.

​1. The Broker's False Claims vs. Market Reality:
Exness claims the market was open during the stop-out, but this is a complete falsehood. According to my terminal, the market officially opened at 04:00 AM PKT. However, the broker executed the forced stop-out on my position at 03:46:43 AM PKT. It is a regulatory violation to execute margin calls or stop-outs while the market is 'Closed' or 'Frozen,' as the trader has no ability to manage their equity. This is a clear case of market manipulation.

​2. Evidence of 5 Critical Proofs:
​Proof 1:

My position remained stable through Friday’s close and the Monday pre-market phase. The broker artificially increased margin requirements while the market was closed to target my account.

​Proof 2: This screenshot proves that at the exact second the trade was closed, I had a floating profit of $4,826.82. This was my earned profit that the broker illegally liquidated.

​Proof 3: This provides official timing evidence that the market opened at 04:00 AM. Executing a trade at 03:46 AM is an illegal action.

​Proof 4: Immediately upon the market opening, the price surged to 5391.57. Had the broker not lied and intervened 14 minutes early, my profit would have been significantly higher.

Proof 5: Contradictory Evidence & False Statements by Broker regarding Market Opening

​"I am providing evidence of a deliberate lie by the Broker to mislead the investigation:

​The Broker’s False Claim: In their final response, Exness claimed that the market for XAU/USD opens at 03:05 AM PKT. They used this false time to claim my trade at 03:46 AM was executed 'after' the market opened.

​The Technical Contradiction: However, the Broker’s own terminal and chart history show the first tick and official market opening was at 04:00 AM PKT.

​Regulatory Discrepancy: Even the Financial Commission’s report notes that the market opened at 23:02 UTC (04:02 AM PKT).

​Conclusion of Fraud: The Broker provided a false opening time of 03:05 AM specifically to hide the fact that they liquidated my profitable position (#53587129) at 03:46 AM while the market was actually closed. This proves a deliberate attempt to manipulate the technical facts of the case."

​3. Failure of the Financial Commission:
The Financial Commission rejected my case but failed to address the core issue: Why was the trade closed during non-trading hours? They simply protected the broker’s margin policy and ignored the technical timing manipulation. I completely reject their unfair decision.

​Final Demand:
I request CySEC to investigate this matter and ensure a fair resolution. I demand the full restoration of my $4,826.82 profit. Exness violated trading regulations by closing my trade in a closed market, and I seek full compensation for this unauthorized action.

​Respectfully,
Muhammad Najam"