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CommBank
15-20年 | 澳大利亚监管 | 全牌照(MM) | 全球展业
Commonwealth Bank of Australia(cba), 或 CommBank, 是一家澳大利亚跨国银行，业务遍及新西兰、亚洲、美国和英国。它提供各种金融服务，包括零售、商业和机构银行业务、基金管理、养老金、保险、投资和经纪服务。截至 2015 年 8 月，联邦银行是在澳大利亚证券交易所上市的最大的澳大利亚上市公司，旗下品牌包括 bankwest、colonial first state investments、asb bank（新西兰）、联邦证券（commsec）和联邦保险（comminsure）。
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Trustpilot用户2025-06-12 00:46:24
嗨，我在CBA进行了再融资，我在昆士兰州loans.com工作了10年。CBA工作人员90%的工作是在线完成的。我是在为投资房屋再融资，而不是我的主要房屋，后者已还清。
过程进行到一半时，工作人员去度蜜月，却让我陷入困境。
我从未被告知我每月还款额、银行每月收取多少利息以及还款额将用于资本褐变。我不同意早餐套餐，因为我不想要信用卡。我被迫关闭了西太平洋银行的信用卡，并被迫使用CBA的卡。我被告知抵押贷款将与抵消账户挂钩，但迄今为止从未发生过这种情况。我第一次知道CBA拿了多少利息，是在2024年12月，第一次还款的时候。在2500.00美元中，2000美元被CBA拿走作为利息，我在loans.com服务了10年，现在我已经倒退了，情况最糟。我的主要房子已经还清了，现在我必须支付第二次，每月损失2000美元的利息。没有向我解释任何事情，没有进行任何比较，隐瞒了重要的信息。我被骗接受了这笔贷款，因为根本就没有交易。6个月来，我写信给CBA、管理层、客户关系、首席执行官，但没有人愿意解决这些问题。我于2025年1月要求暂停贷款，直到问题得到解决，因为我在英国，当时我的父亲正在靠生命维持，我于2024年12月2日飞往英国，2025年5月才回到墨尔本，我已经写了十几封信打电话给银行，每次，我都会收到同样的信，剪切粘贴。
我不想与AFCA打交道，因为AFCA不会帮助消费者，它总是站在银行一边。AFCA由银行资助，存在利益冲突。律师能为我做什么。我需要尽快转移此案，因为CBA已将此案延长了6个月。现在我的贷款被搁置累积。
原文:
Hi, I did a refinance with CBA, I was with loans.com in QLD for 10 years. The CBA staff member did 90 % of work online. I was refinancing an investment house, not my principal home which was paid off.
Half way through the process the staff member went on his honeymoon and left me in limbo.
I was never told my monthly repayment, how much the bank was charging per month on interest and how much the repayments were going towards the capital browning. I did not agree to a breakfrree package, as I didn't want a credit card. I was forced to close a credit card I had with Westpac, to be forced to take a card with CBA. I was told the mortgage would be linked to an offset account, this never took place todate. The first time I knew how much interest CBA was taking, from the repayment was in December 2024, at the first payment. Out of $2500.00, $2000 was taken out by CBA as interest, i had served 10 years with loans.com , now I had gone backwards and worst off. My principal house was paid off, now I am made pay it the second time, losing $2000 per month on interest. Nothing was explained to me, no comparison was undertaken, withholding important information. I was conned into taking the loan as it was no deal at all. For 6 months, I have written to the CBA, management, customer relations, CEO, no one has cared to resolve the issues. I requested in January 2025, to put the loan on hold till the matter was resolved, as I was in the UK as my father was on life-support and I flew to the UK on 2 December 2024 and only arrived in May 2025 back to Melbourne i have written over a dozen letters calls to the bank, each time, I get the same letter, cut and paste.
I do not want to deal with AFCA as AFCA do not help the consumer, it's always on the banks side. AFCA is funded by the banks and it is a conflict of interest. What can a lawyer do for me. I need to move this case soon as for 6 months the CBA have prolonged the case. Now my loan is on hold accumulated. Now I am going to take legal action against the CBA.
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