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Travelex
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通济隆成立于1976年，现已发展成为一家享誉国际的外币兑换专家, 提供相关产品、服务和专业解决方案。业务遍布20多个国家，为客户提供一系列外币兑换服务。我们的业务正不断扩张并在全球建立庞大的业务网络。我们拥有超过 900 台自动柜员机和 1,100 家店铺，遍布在世界主要国际机场、交通枢纽、购物中心、繁忙街道、超级市场和市中心。
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Trustpilot用户2025-06-16 13:19:10
我在我选择的日期去收集我的订单，发现我的收藏店意外地关闭了，除了门上的一张简短的手写便条。我已经去拿我的订单接近结束的一天下班后，并没有收到任何通知，从通济隆或收集商店关于这一关闭，以便能够计划一个替代的选择。我立即联系了Travellex客户服务，他们建议他们在一天的晚些时候无法找到解决方案，但他们建议我第二天早上第一件事再次联系他们，因为他们可能会在明天在不同的集合商店领取我的订单，因为我建议我第二天无法返回我选择的商店，因为我工作。而且，也不能保证收藏店一定会开。所以第二天早上我这样做了，只是为了被告知没有我之前的电话记录，而且他们没有收到收集点关闭的通知，所以他们不会在另一个收集点提供我的订单。他们要求我提供证据证明他们的合作收集点已关闭。我无法做到这一点，而且当我前一天联系他们时，我没有被告知这是必要的，当时我确实在关闭的商店外面并且可以拍照。因此，他们告诉我他们无法帮助我，与我交谈的工人也不愿意为我提供任何其他选择，并且似乎并不太关心我无法在旅行前领取订单。当Travellex未能提供可用的收集点时，整个情况给我带来了很大的压力，并影响了我的工作。由于这次经历，我将来不会再使用Travellex，并希望他们为未来的客户改善客户服务。
原文:
I went to collect my order on my selected date to find my collection store unexpectedly closed with nothing but a short handwritten note on the door. I had gone to pick up my order towards the end of the day after work and had not received any notification from Travelex or the collection store regarding this closure to be able to plan an alternative option. I immediately contacted the Travellex Customer Service who advised they would not be able to find a resolution given the late time in the day, but they advised me to contact them again first thing the next morning as they would likely be able to have my order available for pick up at a different collection store tomorrow as I advised I would not be able to return to my selected store the following day given I work. Additionally, there was also no guarantee the collection store would be open. So I did this the next morning just to be informed that there was no record of my previous call and they had nil notification of the collection point’s closure so they would not make my order available at another collection point. They asked ME to provide evidence that THEIR partnering collection point was closed. I was unable to do this and I was not informed this was necessary when I had contacted them the day prior when I was literally outside the closed store and would’ve been able to take a photo. Hence, they told me they were unable to help me and the worker I spoke to was not willing to provide me with any other options and did not seem to care much that I was going to be unable to collect my order before my travel. The whole situation caused me a lot of stress and impacted my work when it was Travellex that failed to provide an available collection point. I will not be using Travellex again in the future because of this experience and hope they improve their customer service for future customers.
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