We were previously users of your platform during the OzForex days in 2020 but discontinued our use at the time due to limited UI and platform Xero integration. Recently, noticed the improvements and promising integrations the new platform now offers, which encouraged us to re-engage with OFX.
Following our registration for a demo with Luke C., we were informed that our existing account would need to be reactivated. We promptly provided all the updated details required for reactivation on 29th March.
However, as of today, 23rd April, we have yet to receive confirmation of our account being migrated. Despite multiple follow-up attempts via phone and email, we have only received repeated assurances that the process will be completed “next week,” without any tangible progress.
Seems like the OFX today is great on marketing the new platform but not so great on the customer service. Ended up with AIRWALLEX which also seems to also do the job. Good Luck.
在我们向Luke C.注册演示后,我们被告知我们现有的帐户需要重新激活。我们立即提供了3月29日重新激活所需的所有更新详细信息。
然而,截至今天(4月23日),我们尚未收到帐户正在迁移的确认。尽管我们多次通过电话和电子邮件进行后续尝试,但我们只多次收到该过程将在“下周”完成的保证,但没有任何实际进展。
看起来今天的OFX在营销新平台方面做得很好,但在客户服务方面做得不太好。最终推出了AIRWALFLEX,它似乎也起到了作用。祝你好运
Following our registration for a demo with Luke C., we were informed that our existing account would need to be reactivated. We promptly provided all the updated details required for reactivation on 29th March.
However, as of today, 23rd April, we have yet to receive confirmation of our account being migrated. Despite multiple follow-up attempts via phone and email, we have only received repeated assurances that the process will be completed “next week,” without any tangible progress.
Seems like the OFX today is great on marketing the new platform but not so great on the customer service. Ended up with AIRWALLEX which also seems to also do the job. Good Luck.