Booking trades on their website is very straightforward. I am also very pleased with the rapidity of transfers of the purchased currency once the funds to be exchanged have been delivered to OFX. I have previously used several different companies to transfer my UK pension into Canadian dollars including XE.com, Currency Fair and Tor Fx, but OFX not only gives better rates but a more timely completion of transfer so that I have rarely had to contact my account manager, but when I have, they have been easily available.