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OFX

5-10年 | 澳大利亚监管 | 全牌照(MM) | 展业区域存疑

OFX是一家总部位于澳大利亚的金融服务公司，专门从事网上外汇和国际支付。该公司最初名为 ozforex，后更名为 OFX在 2015年并已运营数年，已成为金融行业可信可靠的实体。该公司总部位于悉尼，现已扩大业务范围，在澳大利亚、美国、加拿大、英国和新加坡等八个不同国家设有办事处。

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Trustpilot用户2025-08-05 07:35:59

我们想通过两个不同的账户（一个是澳元账户，另一个是新西兰元账户-都在同一家银行）进行两次单独的交易，以在英国购买车辆。
第一笔交易进展顺利。然而，第二笔小额交易（约5000新西兰元）被搁置了6天。在此期间，我联系了OFX 4次。他们总是说转会悬而未决。然后，当我在第四天再次打电话时，他们突然需要更多信息，我们立即尽可能提供了这些信息。值得注意的是，OFX从未费心就延迟问题联系我们，也没有询问进一步的信息。最后，他们表示无法保证转账会在我们快速缩短的付款时间内进行。到那时，这笔钱已经在OFX账户里呆了5天了。
这一延迟是非常不方便的，并使我们在合同上与我们的英国同行尴尬的位置。
澄清一下：这不是对合规性的抱怨，这完全是因为完全缺乏客户沟通。

我们要求退还我们的资金。不用说，我们再也不会与OFX打交道，也不能向任何需要确定及时性的人推荐该提供商。

他们完全缺乏沟通是极其糟糕的，坦率地说是不可原谅的。

原文:

We wanted to make two separate transactions, from two different accounts (one an AUD account, the other an NZD account - both with the same bank) to purchase a vehicle in the UK.
The first transaction went well. However , the second , minor transaction (approx NZD 5000), was stalled for 6 days. During this time I contacted OFX 4 times,. They always said the transfer was pending. Then when I phoned again on Day 4, they suddenly needed additional information which we promptly provided as best we could. Notably, OFX never bothered to contact us about the delay nor to ask for further info. In the end, they said couldn't guarantee that the transfer would be made within our fast shrinking payment timeframe.. By that time the money had been sitting in the OFX account for 5 days.
This delay was extraordinarily inconvenient and put us in a contractually awkward position with our UK counterpart.
And just to clarify: this is not a gripe about compliance, this is entirely about a complete lack of customer communication.

We've asked for our funds to be returned. Needless to say, we will never again deal with OFX and cannot recommend this provider to anyone who requires certainty of timeliness.

The total absence of communication on their part was beyond abysmal and is frankly inexcusable.

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