They have started taking forever to approve withdrawals. I have been using xm for over 7 years now. Everything has been good with them except recently, they have started to take ages to approve a withdrawal. All the years card withdrawals were instantly approved and skrill withdrawals were approved in maximum a couple of hours, but now, my last card withdrawal took them 1 day to approve and skrill withdrawal still pending since 8 hours. I know they say maximum 24 hours but that was never the case with me all these years. So since its too slow now, it is disappointing.
Update: after requesting them on chat every hour for past 6 hours, informing them it is a medical emergency that is why I had to close my positions in order to withdraw, yet it's still pending and they keep saying that relevant department has been informed but notning happens.
Update: After waiting for almost whole day and continous efforts of requesting, all I get is "You will receive an email once the process is completed"
更新:在过去6个小时内每小时要求他们聊天后,告诉他们这是医疗紧急情况,这就是为什么我不得不关闭我的职位才能退出,但它仍然悬而未决,他们一直说已经通知相关部门,但没有发生。
更新:经过几乎一整天的等待和持续的请求,我得到的只是“一旦流程完成,您将收到一封电子邮件”
Update: after requesting them on chat every hour for past 6 hours, informing them it is a medical emergency that is why I had to close my positions in order to withdraw, yet it's still pending and they keep saying that relevant department has been informed but notning happens.
Update: After waiting for almost whole day and continous efforts of requesting, all I get is "You will receive an email once the process is completed"