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e投睿eToro
2-5年 | 监管牌照存疑 | 展业区域存疑 | 高级风险隐患
e投睿eToro在2007年于以色列成立,是全球领先社交投资网络,也是全球最早实现复制跟单技术的金融科技公司之一。截止到2019年1月,e投睿全球用户达到1000多万,覆盖140多个国家和地区。2015年,e投睿取得多项重大发展,包括获得中国平安、俄罗斯联邦储蓄银行和德国商业银行等共计约4.2亿元人民币的风险投资,并与之达成战略合作协议;2018年4月17日,与中国民生金融控股有限公司签订战略合作协议,在e投睿E轮1亿美元融资中领投5000万美元。
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Trustpilot用户2026-01-31 02:55:58
几天前我才开始认真对待eToro,一天之内我的钱几乎翻了一番,然后我的账户就受到了限制。

我正在处理石器时代的心态,首先他们想要我的实体卡的副本,双方都指定它们应该着色,以证明所有权,似乎他们没有听说过虚拟卡,或者现在发行的实体卡上没有姓名或数字,或者银行对账单上不会显示虚拟卡的详细信息,即使是我的卡,他们的付款受到限制,他们也希望为他们提供所有权证明,他们希望在24小时内证明,否则他们威胁关闭我的账户,尽管他们应该知道银行对账单是在特定日期开具的,并非所有银行都会在您要求时向您提供银行对账单,有些银行会向我提供密码。

所有卡都以我的名义,但请求一份显示银行详细信息、我的全名、上面的虚拟卡号以及与etoro进行的交易的特殊文件是不可能的,因为墨西哥的银行拒绝帮助我,我从我的应用程序上传到eToro屏幕截图,显示每张卡的前4个数字和后4个数字,但他们拒绝了这一切,墨西哥的银行没有帮助签发他们所要求的文件。

另外,他们在寻找替代解决方案方面反应太慢,一个叫泰迪的怪物正在联系我,但泰迪熊在他发给我的电子邮件中听起来太愚蠢了,这是有史以来最糟糕的体验和最糟糕的客户服务,甚至我的客户经理都没有回应。

诈骗人们金钱的最简单方法,声称这是为了防止欺诈。

建议,如果您在墨西哥,如果您想在eToro上存款,请远离Stori、Nu和Openbank,他们根本没有提供帮助,Nu实际上拒绝提供帮助。

任何有解决方案的人都很乐意在这里发表评论,以恢复我的资金,那些聪明人吐出消极情绪谈论你应该阅读&TC和所有这些废话就留给自己吧。
原文:
I just started taking eToro seriously a few days ago and I was close to double my money in a sigle day then my account got restricted.

I'm dealing with stone age mentality, first they wanted copies of my physical cards both sides specifying that they should be colored, to prove ownership, seems that they didn't hear about virtual cards, or the physical cards that get issued now without names or numbers on it, or the bank statements that won't show the virtual card details on it, even my cards that their payments got restricted they want proof of ownership for them, and they want that in 24 hours or they threaten to close my account, though they should know that bank statements are issued in specific dates, not all banks provide you with bank statements whenever you request them, some come to me with passwords.

All the cards are under my name, but requesting a special document showing bank details, my full name, the virtual card number on it and the transaction made to etoro is not possible because banks here in Mexico refused to help me, I uploaded to eToro screenshots from my apps showing first and last 4 numbers of each card, but they rejected all that, banks in Mexico are not helping with issuing the documents that they're requesting.

Plus they are so slow in responding to find an alternative solutions, a freaking creature called tedy is contacting me, but that tedy bear sounds so dumb in the emails he sends to me, that's the worst experience and worst customer service ever, even my account manager doesn't respond.

Easiest way to scam people's money claiming that it's for fraud prevention.

Advice, if you're in Mexico, STAY AWAY from Stori, Nu and Openbank if you wanna deposit on eToro, they didn't help at all, Nu literally refused to help.
Plata Card sent me a letter as a proof of virtual card ownership in less than 24 hours, Revolut sent me a proof of virtual card ownership AND a bank statement showing the transaction made to eToro eventhough that transaction was rejected, right away while I was on the chat with their customer service.

Anyone with a solution is much appretiated to comment here to restore my funds, the smartypants vomiting negativity talking about you should've read the T&C and all that bullshit just keep it to yourselves.